We visit your lab to expertly maintain your Medisoft equipment under the Vitalograph Planned Preventive Maintenance service agreement. This consists of 2 scheduled visits per year: A “Main Service Visit” & a “Interim Service Visit”.
A full and thorough service of the Instrument will be performed by the service technician. A detailed Routine Main Service Check List will be completed and Operational Certification provided.
An Interim Service of the calibration and operating performance of the instrument will be performed by the Technician. A detailed Calibration and System Verification Check List will be completed and Operational Certification provided.
Additional Service call-out visits to correct problems are charged extra.
Emergency unplanned call-out visit to diagnose and repair your instrument carry an additional charge for Premier Agreements.
This visit would typically include corrective action on-site to resolve a failure and the performance of a full operational and physiological check of the system.
If our service technician is unable to rectify fault, a detailed estimate of time required to repair at base/factory will be provided. Cost of an emergency visit will include all travel costs and a minimum of one service technician day rate. All repairs carry a 90 day warranty against faulty workmanship or same part failure.
The above is intended to summarise the options available for the servicing, maintenance, repair and ongoing technical support of equipment and systems. For detailed terms and conditions please refer to VITALOGRAPH LIMITED - CONDITIONS OF BUSINESS.
