The cost is based on a percentage of the system list price when new.
The initial cost and the renewal cost will be adjusted annually with reference to the relevant to the age of the system. This cost of annual technical support and service is in the range 8% (Premier) or 12% (Plus) after the initial manufacturers' warranty year.
Equipment over 5 years old may not be serviceable.
| Type of Service | Premier Plus | Premier |
|---|---|---|
| Cost for 2 Service Visits and Repairs for One Year After Purchase | Free | Free |
| Cost for Annual PPM including Main Service Visit and Interim Service Visit | 12% of original cost* | 8% of original cost* |
| Cost of any failed parts requiring replacement at other times of the year other than the scheduled visits | Included (except exclusions below) | Charged at List Price minus 15% "Contract Customer" Discount |
| Additional Service call-out visits to correct problems | Included (except exclusions below) | £495 Day Rate + Travel Costs |
*The initial cost and the renewal cost of either contract will be adjusted annually with reference to the RPI relevant to the age of the system. For systems over 10 years old this is increased to 14%.
The above is intended to summarise the options available for the servicing, maintenance, repair and ongoing technical support of equipment and systems. For detailed terms and conditions please refer to VITALOGRAPH LIMITED - CONDITIONS OF BUSINESS.